Tealeaf software provides unprecedented visibility into the online
and mobile customer experience. With Tealeaf, you can see the way
your mobile or desktop web sites work through the eyes of each
individual customer. This qualitative insight affords a proactive
approach to optimizing the on-line channel and allows quick
resolution of problems that erode customer satisfaction and on-line
revenues. Tealeaf’s solutions extend the current quantitative web
and digital analytic capabilities in IBM’s Smarter Commerce
portfolio with qualitative digital analytics capabilities which
capture, replay, and analyze a customer’s web and mobile
interactions to provide a more
granular and richer view of a customer’s experience.
Tealeaf have the rich set of products for providing the various
solutions to the Customer experience management .Here I am Showing
the products of tealeaf
" Tealeaf was acquired by IBM in june 2012 "
Tealeaf
has following products:
Customer
Behavior Analysis suite
- Tealeaf cxImpact
- Tealeaf cxResults
- Tealeaf cxView
Customer Service Optimize Suite
- Tealeaf cxReveal
- Tealeaf cxVerify
Mobile
- Tealeaf cxMobile
Integrations
- Tealeaf cxConnect
As
per my openion Tealeaf provide the following benefits to the
organizations to impove their return on investment (ROI).
- Increased conversion rates
- Increased average order values
- Improved on-line customer retention rates
- Reduced problem resolution time
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