Tuesday 6 November 2012

IBM Smarter Commerce Customer Experence


 
                          
              Hello Every Body I would like to give a small introduction about the Smarter Commerce and  its Usages, I thought that With out a Smarter Commerce there is no smarter planet,and IBM is very much attached to its smarter planter strategy. While it has done a lot of work over recent months with analytics and business intelligence to create smart cities and Business,So the  release of Smarter Commerce are well worth a look.

            IBM(Big Blue )made the announcements at its Smarter Global Summit, which was held  on 06 sep 2012 in Orlando.

Customer Experience, Business Intelligence


        Generally What i thought is IBM Smarter Commerce is specifically for Chief Marketing Officers, Chief Procurement Officers and other top business people that are tasked with producing better and quicker results through better customer experiences across all digital channels.

               Just like Smarter Cities, at the heart of IBM-inspired customer experiences are business-intelligence-based software solutions that tap into the buying, spending and shopping preferences of each individual.All the new solutions in question are cloud-based, which means that companies that decide they need this kind of approach to customer experience can be up and running in a really short period of time.

     IBM expands its Smarter Commerce initiative with new cloud-based software and services that include:

IBM Marketing Center


       This is a Smart Cloud solution that combines real-time marketing execution capabilities with analytics in a single solution enabling companies to analyze shopping patterns and develop offers based on business intelligence taken from the client.

    According to IBM, once live, enterprise can turn data provided by customers into personalized offers via email or website personalization , all with a few clicks.

Smarter Commerce Managed Services


      These services are being provided by its Global Process Services group, which adds to IBM's software and global business services offerings. Services include full business process and IT managed services that enable businesses to manage all their cross-channel commerce processes.

            But Smarter Commerce is not just about software. IBM will also provide human-to-human interaction through these services. IBM says this will simplify the process of interconnecting multiple commerce channels.
Strategic Supply Management

          In This Case I would like to speak about the IBM's new Emptoris Strategic Supply Management,Which is available as an on-premises or a cloud solution that speeds-up and improves governance, compliance and risk management for product suppliers. With it enterprises are offered a complete view of spending, contracts, service providers and supplier intelligence and processes.

              This too comes with enhanced governance, risk and compliance (GRC) features as well as improved analytics for contract, compliance and improved program accountability.

                Finally, IBM has also announced a new asset repository that accelerates the adoption of solutions for Smarter Commerce. IBM Smarter Commerce captures implementation best practices, assets and knowledge that can then be distributed across the enterprise to ensure that any improvements in one part of the enterprise are shared across the board and I suggested that IBM Smarter Commerce is the Best tool for Improving the business Strategies.

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